About Real Life Potions

Crafting Connections Through Thoughtful Gifts, One Potion at a Time
Real Life Potions began with a simple yet powerful mission: helping incarcerated individuals maintain meaningful connections with their loved ones through thoughtful gifts. Founded in 2015 by a passionate Black woman entrepreneur, our mail-order service provided a bridge, allowing those behind bars to send beautiful bath and body gift baskets to their families. What started as a heartfelt solution to connect separated families has blossomed into a diverse lifestyle brand. In 2020, we expanded our offerings to include carefully curated apparel, helping our customers express their unique style. By 2023, we launched Laser Potions, our custom laser engraving service, adding a personal touch to everyday items. Our journey continues to evolve. Looking ahead, we're excited to introduce several new ventures in 2025: *Corporate and promotional gifts tailored for small businesses *Potions4Pets, our dedicated line of pet products and accessories *Community-focused fundraising programs supporting local initiatives At RLPotions, we believe in the power of meaningful connections, whether through a thoughtful gift, a personalized item, or community support. As a Black Women Owned business, we take pride in creating products and services that bring joy, comfort, and style to every customer we serve. From our humble beginnings in mail-order gift baskets to our growing family of services, our commitment remains unchanged: crafting real-life magic through quality products and genuine care for our community.

FAQ

Due to the custom nature of the item, we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do have a photo-proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @RLPotions
The best way to make sure that your colors are matched as closely as possible is to send a)photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.
There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving. RLPotions is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time.
Cancellations: accepted Request a cancellation: within 3 hours of purchase

Connect With Us

We are an online shop but we do offer local pick up on Sunday's and Wednesday's.
Shipping and Pick Up Address
Shipping from Riverdale, MD 20737 Local Pick Up: (see google map) Royal Farms 6120 Annapolis Rd. Hyattsville, MD 20784
Pick Up Hours
Wednesday 6:00 PM – 6:30 PM Sunday 12:00 PM – 12:30 PM
Contact info
+1-301-883-1166

Privacy Policy

Last Updated: November 14, 2024 1. Introduction Welcome to Real Life Potions ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases. 2. Information We Collect 2.1 Personal Information We collect information that you voluntarily provide, including: Name and contact information Billing and shipping addresses Payment information Email address Phone number Purchase history Account credentials 2.2 Automatically Collected Information We automatically collect certain information when you visit our website: IP address Browser type Device information Cookies and usage data Geographic location Referring website 3. How We Use Your Information We use your information for: Processing and fulfilling orders Communicating about orders and services Sending marketing communications (with your consent) Improving our website and services Detecting and preventing fraud Complying with legal obligations Customer support Analytics and performance monitoring 4. Information Sharing We may share your information with: Payment processors and shipping partners Service providers and technology vendors Legal authorities when required by law Business partners (with your consent) Professional advisors and insurers We do not sell your personal information to third parties. 5. Data Security We implement appropriate security measures to protect your information, including: Encryption of sensitive data Regular security assessments Secure payment processing Limited employee access Data backup and recovery procedures 6. Your Rights You have the right to: Access your personal information Correct inaccurate data Request deletion of your data Opt-out of marketing communications Withdraw consent Export your data File a complaint 7. Cookies We use cookies to: Maintain your shopping cart Remember your preferences Analyze website traffic Improve site performance Enable certain website functions You can control cookies through your browser settings. 8. Children's Privacy We do not knowingly collect information from children under 13. If you believe we have inadvertently collected such information, please contact us. 9. International Data Transfers We may transfer your data to servers and service providers in other countries. We ensure appropriate safeguards are in place for international transfers. 10. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website or sending you an email notification. 11. Contact Us For questions about this Privacy Policy or our privacy practices, contact us at: Real Life Potions [Address] Email: lavonia@rlpotions.com 12. California Privacy Rights California residents have additional rights under the CCPA, including: Right to know what personal information is collected Right to delete personal information Right to opt-out of the sale of personal information Right to non-discrimination for exercising these rights
Real Life Potions, LLC
Cookie settingsReport abuse
Made with